Privacy Policy

I am registered with the ICO (Information Commissioners Office), which means I will responsibly handle personal data.

Effective Date: 2nd January 2025

At The Therapy Space, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website and engage with our psychotherapy services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

A. Personal Information

When you contact us through our website, request services, or schedule an appointment, we may collect the following personal information:

• Name
• Email address
• Phone number
• Date of birth
• Address
• Any other information you voluntarily provide during your interactions with our services

B. Usage Data

We may automatically collect non-personally identifiable information when you visit our website. This may include:

• IP address
• Browser type and version
• Referring URL
• Pages viewed
• Time spent on pages
• Date and time of visits

C. Health Information

As part of providing psychotherapy services, we may collect health-related information, such as mental health history, therapy progress, and treatment plans. This information is considered sensitive and is treated with the highest level of confidentiality. The Therapy Space uses a programme called ‘Write Upp’ which securely toes your data and allows us to send messages about appointments as well as keep basic therapy records to provide you with the best service.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide psychotherapy services
• To process appointment bookings and manage your sessions
• To communicate with you regarding your therapy and treatment plans
• To send you reminders, updates, and relevant information about your therapy services
• To process payments and send invoices
• To improve the user experience on our website
• To comply with legal, regulatory, and ethical requirements

We will not use your information for marketing purposes without your explicit consent.

3. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorised access, alteration, or destruction. This includes:

• Using secure encryption protocols for data transmission
• Storing your data on secure servers
• Restricting access to your information to authorised personnel only

However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We respect your privacy and will not share your personal information with third parties except under the following circumstances:

• With your explicit consent (for example, if you want to share your therapy progress with a healthcare provider)
• With service providers (currently Write Upp) who assist us in operating our website or providing psychotherapy services (e.g., payment processors)
• As required by law, regulation, or court order (e.g., to protect your safety or the safety of others)

In the event that we need to share sensitive health information, we will ensure that it is done in compliance with applicable privacy laws.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyse website traffic and usage patterns
• Improve the performance and functionality of our website

You can disable cookies through your browser settings, but please note that some features of the website may not function properly without them.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we update or correct any inaccuracies in your information
• Deletion: You can request the deletion of your personal information, subject to certain legal or contractual obligations
• Opt-out: You can opt out of receiving communications from us at any time by contacting us directly

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Third-Party Links

Our website may contain links to third-party websites, including external services and resources. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete such information immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights regarding your personal information, please contact us at:
Terrie Callis at The Therapy Space
info@thetherapyspace.org
07759 426764